Han Dover Your Rover

Dog returned with wounds requiring veterinary care (Draco case - multiple reviews)

“We dropped our dog off for 2 nights of the bedroom boarding and picked him up with wounds on his legs that required us to take him to the vet as soon as possible.”

Dog returned with severe wounds/scabs requiring immediate vet care

“Each time he has boarded here I have picked him up with a new ailment, this time it was bad scabs on his nose from being neglected in a kennel.”

Facility denied tour request to potential customer

“The website says they provide tours during open hours. Not true. I made a few attempts and was denied for insurance reasons.”

Dog injuries during boarding(8 mentions)

“He came home with severe wounds on his legs that required immediate vet care.”

Communication issues / unresponsive to emails(2 mentions)

“When I tried to reach out via email, multiple times, to discuss an issue I had with overpayment, I never received a response.”

Poor customer service / denied tour

“Last person I spoke with seemed very annoyed by my request. I was told someone would call me. Never received a call.”