Hanover Your Pet LLC

Pet death while in facility's care - dog Lily died during vacation, manager allegedly said they 'don't take care of old, sick dogs'

“We are on vacation and my dog died there today. The manager, Terri, was very rude and ugly. She told us they don't take care of old, sick dogs.”

Cat returned severely dehydrated, starving, with kidney concerns - no communication about not eating for 4 days

“My cat didn't eat THE LAST 4 DAYS she was in their care & they didn't call either of the numbers. Got her back dehydrated and starving.”

Puppy thrown into pool knowing she couldn't swim

“They threw my puppy into the pool knowing she couldn't swim.”

Multiple pets contracting kennel cough despite Bordetella vaccination

“Both of my dogs came back with kennel cough, and they've been vaccinated with Bordetella.”

Dog returned with eye infection - staff did not inform owner

“They gave my dog back with a massive eye infection and didn't tell me she was sick.”

Kennel cough outbreaks(6 mentions)

“He came home with kennel cough.”

Breed discrimination against pitbulls - isolated from other dogs(3 mentions)

“They do not socialize bully breed dogs with the rest of the dogs. They stay isolated in their own pin or play area with no other dogs.”

Poor communication about pet health issues(5 mentions)

“When we picked him up he was obviously not well yet they had him running around with other dogs outside. Staff said nothing to us.”

Staff rudeness/unfriendliness(3 mentions)

“The staff member on the phone was noticeably rude.”

Grooming service issues(3 mentions)

“The groomer was quite stand-offish and was noticeably irritated that I was waiting.”