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Happy Dog Daycare Boarding and Grooming of Utica MI

Name: Happy Dog Daycare Boarding and Grooming of Utica MI
Address: 6833 Auburn Rd, Utica, MI 48317, Utica, MI, 48317, US
Telephone: +1 586-991-5370

6833 Auburn Rd, Utica, MI 48317

4.8

538 Google reviews

Cage-freeOutdoor yardSmall dog areaGrooming

Overview

Happy Dog Daycare Boarding and Grooming of Utica MI is a 100% open play facility offering both daycare and boarding services with indoor and outdoor areas. They separate large and small dogs (20 lbs and under) into different play areas and provide pet taxi transportation services for pick-up and drop-off.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Care & Play

Group play

What Reviews Say

538 reviews analyzed

Happy Dog Daycare receives overwhelmingly positive reviews with 95%+ 5-star ratings. The facility excels in dog happiness, staff friendliness, and cage-free open play environment. Customers consistently praise the live cameras, flexible hours, and excellent communication including photo/video updates. However, there are serious red flags around breed discrimination allegations (particularly against pit bulls), with multiple reviews claiming the owner discriminates based on breed and dismisses dogs without proper communication. The owner is highly engaged, responding to nearly all reviews with personalized, professional responses. Long-term customers are common, with many using the facility for years and recommending it highly.

Dog happiness

4.9

Staff

4.9

Cleanliness

4.7

Facility

4.7

Communication

4.7

Drop-off / pickup

4.7

Value

4.5

Safety

4.0

People love

Dogs love attending - excitement evident(150)Staff genuinely loves dogs(120)Cage-free open play environment(85)Excellent communication and updates(80)Owner goes above and beyond(60)Live cameras for monitoring(55)Flexible hours and accommodations(50)Clean facility(45)Great for socialization(40)

Staff shoutouts

Jim(180 mentions)Jesse(25 mentions)Jenny(8 mentions)Alex(6 mentions)Pete(5 mentions)Sam(5 mentions)Marjorie(3 mentions)Chris(3 mentions)Ashley(3 mentions)Kathy(3 mentions)Donna(2 mentions)

Worth noting

Breed discrimination allegations - multiple reviews claim owner discriminates against pit bulls and other 'aggressive breed' labeled dogs

“The owner stated 'it's just her breed type, they play rough and go for the necks and they are too aggressive for my place' (Review 306)”

Inappropriate staff comments to customers - owner allegedly made inappropriate remarks about customer's girlfriend

“The owner Jim also has a real mouth on him and asked if my girlfriend was a Striper and where she stripped at (Review 47)”

Poor communication about dog dismissals - customers claim dogs were dismissed without prior warning

“We were never once informed of any behavioral issues or concerns... the owner unexpectedly told us that it would be his last day (Review 3)”

Rude customer service incidents - multiple reports of owner being dismissive or argumentative

“He was incredibly rude, and then proceeded to raise his voice at me while I was standing an arms length away and was spitting on me while yelling at me (Review 179)”

Breed discrimination / pit bull policy(8 mentions)

“The owner stated 'it's just her breed type, they play rough and go for the necks and they are too aggressive for my place' (Review 306)”

Lack of communication about behavioral issues(4 mentions)

“We were never once informed of any behavioral issues or concerns... the owner unexpectedly told us that it would be his last day (Review 3)”

Inconsistent communication about dog suitability(3 mentions)

“Every time we came home my dog would cry and nurse a toy like he was very upset (Review 47)”

Owner replies to 98% of reviewsAvg response: 1dprofessional tone185 repeat customers

At a Glance

Google rating

4.8/ 5

Review score

4.6/ 5

Amenities4 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.185

Pricing

Contact facility for pricing

Contact

Visit Website +1 586-991-5370 6833 Auburn Rd, Utica, MI 48317

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