Happy Dog Hotel & Spa

Facility unavailable at scheduled boarding drop-off

“We arrived at our designated drop off and booking time for dog boarding only for the facility to be completely close. No one on staff.”

Reported inadequate feeding despite written instructions

“That means they barely got half a bag a meal.”

Reported failure to follow boarding and daycare instructions

“I am glad we decided to try the out for a short weekend trip rather than a week long vacation”

Dogs reportedly developed kennel cough

“Both of my dogs got kennel Cough”

Reported post-stay illness and limp

“It looks as if they COMPLETELY NEGLECTED HIM!!!”

Reported severe negative reaction after grooming

“My dog refuses to step inside after her groom appointment, absolutely traumatized!!”

Reported grooming result substantially differed from expectations

“She was completely shaved, unrecognizable”

Pickup timing and delays(2 mentions)

“2 hours late on pickup time for my dogs.”

Failure to follow care or service instructions(2 mentions)

“they can not follow proper instructions.”

Grooming dissatisfaction(2 mentions)

“Horrible experience.”

Insufficient communication about the dog's condition(2 mentions)

“no one bothered to tell me that she was sick when I picked her up.”