Happy Dog Pet Resort

Owner rudeness/confrontational behavior with customers

“Michelle has 0 customer service skills. Michelle you're dealing with your customers who make your business run, be nice and stop yelling and almost attacking your customers.”

Strict pickup policies with threatening language

“the owner will threaten to not give the dog back that night. I honestly thought I was going to have to call the police.”

Failure to communicate dog health issues to owners

“Michelle made absolutely no attempt to contact us, or to get medical attention for a dog that was clearly in pain”

Potential breed discrimination

“as soon as I mentioned my dog was a mix breed, she kept asking if he was a Pitbull. I said we weren't sure what breed he is because he is a rescue and she kept saying that if he didn't 'behave' they would put him in a crate for the night.”

No visitor policy during daycare hours

“Owner told me no one is allowed to view the dogs in between pick up and drop off bc the dogs will all start barking.”

Strict pickup/drop-off policies and owner confrontations about timing(5 mentions)

“BE NICE, PERIOD!!!!!!!!!!!!!!”

Owner demeanor - defensive, rude, or aggressive(5 mentions)

“super unprofessional and rude to their employees”

Communication gaps regarding dog wellbeing(2 mentions)

“Why didn't Michelle call us to find out if we forgot her pain meds?”