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Happy Hound Daycare

Name: Happy Hound Daycare
Address: 379 Goshen Rd, Torrington, CT 06790, Torrington, CT, 6790.0, US
Telephone: +1 860-201-4542
Rating: 4.9

379 Goshen Rd, Torrington, CT 06790

4.9

44 Google reviews

Cage-freeOutdoor yardTraining

Overview

Happy Hound Daycare is a locally-owned dog daycare and training facility in Torrington, CT, established in 2020 by Laura Higgins. The facility offers daycare services, expert training programs, and a boutique, with a focus on individualized attention, positive reinforcement, and creating a safe, nurturing environment for dogs to play and socialize.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Care & Play

Group play

Extras

Owner operated

What Reviews Say

44 reviews analyzed

Happy Hound Daycare is overwhelmingly beloved by customers with 42 of 44 reviews giving 5 stars. Dogs are described as eagerly anticipating visits and returning home happy and exhausted. Owner Laura and her staff receive consistent praise for their knowledge, genuine love for dogs, and clean facility. Two negative reviews (3 and 4 stars) cite customer service concerns including perceived lack of empathy during health issues and refund policies, but these represent a small minority. The daycare excels at dog socialization and training, with many owners noting significant behavioral improvements in their pets.

Dog happiness

4.9

Staff

4.9

Cleanliness

4.9

Safety

4.8

Facility

4.8

Communication

4.7

Drop-off / pickup

4.3

Value

4.0

People love

Dogs love attending/excited to go(25)Staff knowledge and training expertise(15)Clean facility(12)Dog socialization/behavior improvement(10)Owner Laura's personal attention and care(20)Good communication/daily updates(8)

Staff shoutouts

Laura(38 mentions)AlyssaBekkaCecilia

Worth noting

Dog rejected after multiple visits with no refund offered proactively

“They threw my dog out and wouldn't refund the money I had put up front. Like 'don't bring your dog back, but we're keeping your money'”

Multiple health issues (cough, stomach bug, eye irritation) after visits with perceived lack of owner empathy

“I was disappointed that Laura didn't even reach out to check up on our dog or even to discuss what was going on”

Customer service responsiveness(2 mentions)

“Laura didn't even reach out to check up on our dog or even to discuss what was going on”

Refund policy communication

“They threw my dog out and wouldn't refund the money I had put up front”

Owner replies to 100% of reviewswarm tone28 repeat customers

Top Rated

4.9 stars from 44+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 44 reviews.

At a Glance

Google rating

4.9/ 5

Review score

4.7/ 5

Amenities3 of 14

Reviews44

Repeat customersNumber of reviews that mention returning or being a regular customer.28

Pricing

Contact facility for pricing

Contact

Visit Website +1 860-201-4542 379 Goshen Rd, Torrington, CT 06790

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