Happy Hound Hotel Pet Boarding

Reported dog injury during stay and alleged inadequate first aid or communication

“The results of my dog Otis after being attacked by a Pitbull while in the uncompassionate and unprofessional care by the young untrained staff at Happy Hound.”

Alleged inappropriate employee conduct toward dogs

“we picked up our dogs only to here the employee screaming at them over and over again”

Reported forgetfulness and handling mistake involving a food dish

“They're cheap, forgetful”

Poor phone customer service

“Whoever answers your phones needs to work on her customer service.”

Insufficient communication about a dog's stay

“We think our dog was well taken care of but with no communication from the person at the front desk it's hard to know.”

Communication gaps(3 mentions)

“The owner needs to train his staff to communicate better.”

Customer-service concerns(2 mentions)

“Whoever answers your phones needs to work on her customer service.”

Inconsistent photo updates(2 mentions)

“What they say on Facebook not true.Seen the dogs on Facebook once in ten days.”