Happy Tails Boarding Kennel

Dog returned with feces on bedding

“One of the beds had solid feces in it.POOR”

Dog developed rash/injury during stay

“He got a very bad rash on his testicles.it looks bad! He's never ever had a rash before.”

Pest infestation (ants) biting dog

“all these ants from their grass started crawling up his paws and legs biting him and he went crazy”

Facility cleanliness - dogs smelling foul, needing immediate bath

“they smelled awful, and needed a bath as soon as we got home”

Dogs left in cage with minimal outdoor time, services not delivered

“my dog was left to sit in a cage the whole time and only let out to use the bathroom a few times”

Facility cleanliness and maintenance(4 mentions)

“The kennel looked like an underfunded 3rd world animal shelter and the dogs looked like they were on death row”

Services not delivered (baths, playtime, pictures)(4 mentions)

“he did not receive a bath... was told that it was just too busy”

Food management issues

“they throw out the food after a certain amount of time and are given new food the next feeding. So my dog ate half what she should be eating daily”

Policy communication failures

“They canceled a week before my trip because my dog was on heart worm preventatives. This information would have been helpful when I reserved”