Candler facilities
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Happy Tails Country Club West

2040 Sand Hill Rd Ext, Candler, NC 28715

4.8
106 Google reviews
Live webcamStaff overnightOutdoor yardPool / water playSmall dog areaAccepts puppiesGroomingTrainingClimate controlledOvernight potty breaks

Overview

Happy Tails Country Club is an award-winning social dog daycare and boarding facility in Asheville, NC with two locations serving the local community since 2006. They offer daycare, overnight boarding, grooming, and training services with a membership-based model requiring an interview process. Features include group play, size-based playgroups, luxury suites with webcams, outdoor play areas, wading pools, and overnight staff.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Distemper, Rabies, Bordetella

Policies & Details

Hours & Billing

Checkout time:11:30am

Care & Play

Group play
Solo play
Daily updates
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 7 months

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount — 10% off second dog
Senior dog accommodations
Owner operated

What Reviews Say

106 reviews analyzed

Happy Tails Country Club West enjoys overwhelmingly positive reviews with 97% 5-star ratings. Customers consistently praise the caring, professional staff and the obvious love they show for dogs. The facility offers excellent amenities including pools and outdoor play areas. A few isolated complaints exist around pricing communication and one serious concern about an untreated injury, but the vast majority of customers are highly satisfied repeat visitors who appreciate the transparency, photo updates, and genuine care their dogs receive.

Dog happiness
5.0
Staff
5.0
Cleanliness
4.8
Facility
4.8
Communication
4.7
Drop-off / pickup
4.6
Value
4.5
Safety
4.2

People love

Staff genuinely loves dogs(45)Dogs happy and tired after visits(30)Professional and caring staff(25)Great facility with pools/outdoor areas(15)Long-term repeat customers(20)Excellent communication/picture updates(12)

Staff shoutouts

Kevin(3 mentions)Kim(2 mentions)

Worth noting

Dog returned with untreated injuries requiring vet care

“After picking up our dog with injuries that we were not informed about, which had to be treated at the vet with antibiotics and a cone”

Staff-to-dog ratio concerns

“We watch 65 dogs at a time we cant be expected to notice play which gets out of hand”

Poor communication about fees/policies(2 mentions)

“I wasn't informed when dog was dropped that I would be penalized $35 for a 2pm pick up”

Rude customer service (isolated incidents)(2 mentions)

“the person was exceptionally rude from the get-go”

Owner replies to 80% of reviewsAvg response: 2dprofessional tone52 repeat customers

Top Rated

4.8 stars from 106+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 106 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.7/ 5
Amenities10 of 14
Reviews106
Repeat customersNumber of reviews that mention returning or being a regular customer.52

Pricing

Contact facility for pricing

Contact

Visit Website+1 828-628-8510Get directions to 2040 Sand Hill Rd Ext, Candler, NC 28715

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