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Happy Tails Dog Boarding & Daycare

Name: Happy Tails Dog Boarding & Daycare
Address: 662 OH-257, Ostrander, OH 43061, Ostrander, OH, 43061, US
Telephone: +1 614-697-3777
Rating: 4.9

662 OH-257, Ostrander, OH 43061

4.9

197 Google reviews

Outdoor yardReactive breeds OKMedication adminGroomingClimate controlledOnline booking

Overview

Happy Tails Dog Boarding & Daycare is a family-owned facility on 15 acres just outside Delaware, Ohio, featuring a 105-foot heated/cooled kennel with 37 runs including 6 extra-large options. They offer boarding ($40-60/night), daycare ($20/day), grooming, and optional wellness packages with walks, play time, and mental stimulation activities.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Dog-to-staff ratio: 10:1

Max capacity: 37 dogs

Required vaccinations: Rabies, Distemper, Bordetella

Policies & Details

Hours & Billing

Drop-off hours:7:30AM-9AM

Pick-up hours:4:30PM-6PM

Late pick-up fee:$20

Billing method:Per night

Cancellation & Deposits

Cancellation notice:30 days notice

Cancellation penalty:Customer credit only, not refunds

Holiday surcharge — 100% price increase

Care & Play

Group play

Solo play

Comfort items allowed

Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Owner

Extras

Multi-dog discount — $30 for second dog, $20 for third or more dog in same run

Senior dog accommodations

Owner operated

What Reviews Say

183 reviews analyzed

Happy Tails is a highly-regarded, farm-based facility praised for its spacious indoor/outdoor runs and unique daily farm walks. The owner, Ted, is frequently singled out for his deep expertise in dog behavior and extraordinary compassion, including personally accompanying a terminal pet at the vet. While the vast majority of feedback is glowing, a few isolated incidents regarding gravel-induced paw irritation and billing disputes represent the only significant points of contention.

Cleanliness

5.0

Facility

5.0

Dog happiness

4.9

Staff

4.9

Value

4.8

Drop-off / pickup

4.8

Communication

4.7

Safety

4.5

People love

Farm Setting & Walks(42)Indoor/Outdoor Run Access(28)Exceptional Compassion/End-of-Life Care(2)Flexibility with Travel Delays(5)

Staff shoutouts

Ted(38 mentions)VictoriaBrittany(2 mentions)Kate

Worth noting

Physical injury (blistered/red paws) attributed to gravel runs.

“it also appeared that all 4 of his paws were bright red and blistered... he [the owner] did acknowledge that sometimes dogs get irritated feet because of the gravel.”

Allegation of injury non-disclosure and unauthorized credit card charges.

“Niemo was hurt on Friday and Ted didn't tell me to late Sunday... He charged my credit card before giving me an invoice.”

Gravel irritation

“sometimes dogs get irritated feet because of the gravel they choose to use in the run areas.”

Billing/Receipt transparency

“He over charged me $660 for something he said he did and I never agreed... He does NOT GIVE YOU RECEIPTS.”

Owner replies to 100% of reviewswarm tone34 repeat customers

Top Rated

4.9 stars from 197+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 197 reviews.

At a Glance

Google rating

4.9/ 5

Review score

4.8/ 5

Amenities6 of 14

Reviews197

Repeat customersNumber of reviews that mention returning or being a regular customer.34

Max capacity

37 dogs

Dog-to-staff ratio

10:1

Pricing

Boarding

$40–$60/night

Daycare

$20/day

Contact

Visit Website +1 614-697-3777 662 OH-257, Ostrander, OH 43061

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