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Happy Tails Pet Resort and Spa

Name: Happy Tails Pet Resort and Spa
Address: 1045 Hinesburg Rd, South Burlington, VT 05403, South Burlington, VT, 5403.0, US
Telephone: +1 802-489-5496
Rating: 4.2

1045 Hinesburg Rd, South Burlington, VT 05403

4.2

91 Google reviews

Cage-freePhoto updatesStaff overnightOutdoor yardSmall dog areaMedication adminGroomingClimate controlledOvernight potty breaks

Overview

Happy Tails Pet Resort and Spa is a 20,000 sq ft luxury pet resort in South Burlington, VT offering dog boarding, daycare, grooming, and cat boarding services. The facility features 10,000 sq ft of indoor and outdoor play space, 24/7 staffing, climate-controlled environments with separate ventilation for dogs and cats, and luxury suites for overnight guests.

Amenities & Policies

Cage-free

WebcamPhoto updates

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: current vaccinations, fecal test

Policies & Details

Hours & Billing

Drop-off hours:8am-5pm

Pick-up hours:8am-5pm

Checkout time:12pm

Billing method:Per night

Care & Play

Group play

Daily updates — Paid

Feeding policy:Owner provides food or house food available

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Owner

Fire safety system

What Reviews Say

85 reviews analyzed

Happy Tails Pet Resort and Spa is a highly polarizing facility characterized by exceptional cleanliness and a dedicated long-term client base who praise the 'boutique' level of care. While regular customers appreciate the strict safety protocols and overnight staffing, new or prospective clients frequently report a rigid enrollment process and strict breed/behavioral discrimination. The facility excels for 'easy' dogs but has a significant number of complaints regarding abrupt dismissals for barking and perceived staff hostility toward humans.

Cleanliness

5.0

Facility

4.8

Dog happiness

4.5

Value

4.2

Drop-off / pickup

4.0

Staff

3.8

Safety

3.5

Communication

3.2

People love

Exceptional Cleanliness(12)Overnight Staffing(3)Tired and Happy Dogs(15)

Staff shoutouts

Donna(11 mentions)Heather(10 mentions)

Worth noting

Serious injury during boarding without clear explanation

“Our dog came home after being boarded for less than 24 hours with a broken bone below her knee... No explanation or apology given.”

Strict breed discrimination (Pitbull/Rescue exclusion)

“They declined to take him as he 'could be of pit bull lineage'. No opportunity offered for behavior testing.”

Abrupt dismissal for barking/behavior(4 mentions)

“They will tell you to your face your dog had a good day... then tell you the next day in an email your dog is no longer welcome.”

Difficult enrollment/paperwork process(3 mentions)

“The owners made it so difficult to enroll my dog that I literally just gave up. They had a questionaire that was three times longer than any form I have ever filled out for my child.”

Owner/Staff rudeness(5 mentions)

“Worst customer service I have received from any business. Owner is rude and hostile.”

At a Glance

Google rating

4.2/ 5

Review score

4.1/ 5

Amenities9 of 14

Reviews91

Repeat customersNumber of reviews that mention returning or being a regular customer.22

Pricing

Boarding

$75–$88/night

Daycare

$23.92–$43/day

Contact

Visit Website +1 802-489-5496 1045 Hinesburg Rd, South Burlington, VT 05403

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