Harmony Pet Resort

Dogs returned dirty with urine smell and poor hygiene

“My dogs smelled horrible. My mini hippo's tail smelled just like urine and his butt was very dirty as if he was laying in urine for a few hours.”

Grooming errors - cut dog, unmatted dog not groomed

“I felt something and the groomer had cut her! Nobody told us and it is pretty red! Gumbeaux was supposed to be groomed and when she came home she still had mats all on her ear!!”

Dog returned sick with diarrhea and cough

“Our puppy came home with Diarrhea and a cough”

Staff training and rudeness concerns

“The staff is not trained well and many times rude”

Puppy traumatized from grooming

“They shaved our 4 month old puppy, and she's still shaking from her experience”

Upselling and extra charges for basic services(3 mentions)

“They up-charge everything, which is disappointing. If you want your dog to socialize at all or get fresh air more than 3 times day, you have to pay at least $14/day.”

Inconsistent communication/updates during stays(5 mentions)

“They gave only twice update which supposedly everyday based on what the staff told us. No reply on email or text when i try to reach them out for updates.”

Grooming quality inconsistency between groomers(3 mentions)

“The groomer talked to me like I didn't know a thing abt my dog and wanted to fight me on my request. Nails were cut, not buffed and the cut is completely uneven.”

Price increases over time(2 mentions)

“I could not understand why his fee went up $10 when he had the same things done to him 7 weeks ago. Prices continue to go up I will have to find someone else.”