Hatteras Island Pet Resort

Dog contracted kennel cough/ respiratory illness after stay

“Both got sick with Kennel Cough! I am now questioning the sanitation methods used to ensure every dog is safe and protected during their stay.”

Overnight monitoring only via camera - dog had seizure undetected

“My dog had her first seizure and I was made aware that no one is there overnight. They are monitored by cameras. My dog was found seizing upon staff arriving in the morning.”

Communication breakdown about dog not eating

“I was told that my dog was 'still' not eating. I asked why that wasn't communicated to me & was told that I 'misunderstood what a kennel environment is'.”

Communication about pet status/updates(2 mentions)

“I tried to call multiple times the next day because I wanted to check my dog out for the night. The phone was never answered & I never received a call back.”

Refund issues

“I did not get my refund when she was picked up. The owner has still not responded to my message asking when I will receive the refund.”

Staff professionalism/attire

“The person who who brought my dog to the back was wearing pajamas…”