Burgaw facilities
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Healing Hands Animal Hospital

423 US-117 S, Burgaw, NC 28425

4.1
134 Google reviews
Grooming

Overview

Healing Hands Animal Hospital is a veterinary hospital in Burgaw, NC that has been serving animals since 1992. In addition to comprehensive medical services including emergency care, surgery, dentistry, and alternative therapies like acupuncture and laser therapy, they offer boarding and grooming services for pets. The facility is staffed by one doctor and provides 24/7 emergency pager service for after-hours emergencies.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

What Reviews Say

134 reviews analyzed

Healing Hands Animal Hospital generates strongly polarized reactions - approximately 70% of reviews are 5-star praising Dr. Cynthia Burnett as knowledgeable, compassionate, and excellent with both traditional and exotic pets. However, serious red flags emerge from negative reviews including alleged intoxication, a dog death during boarding, accusations of overcharging, and poor surgical outcomes. The clinic excels in emergency care and exotic animal treatment, but concerning patterns around billing disputes and staff professionalism issues appear across multiple 1-star reviews. Owner responds professionally to some reviews but overall response rate is low.

Communication
4.0
Dog happiness
3.5
Staff
3.0
Facility
3.0
Cleanliness
2.5
Value
2.5
Safety
2.0

People love

Compassionate and caring staff(35)Knowledgeable veterinarian(25)Excellent with exotic pets(8)Emergency care availability(7)Fair/reasonable pricing(6)

Staff shoutouts

Cynthia(45 mentions)Heather(5 mentions)Chrissy(3 mentions)Makayla(2 mentions)Desiree(2 mentions)Jessica(2 mentions)

Worth noting

Alleged intoxication of veterinarian during practice

Veterinarian was rude and reeked of alcohol, belittled her staff

Dog death during boarding - suspected gastric torsion

I took my two dogs for boarding, both in a healthy condition and one of them passed away in their care

Alleged animal cruelty - punching dog

I witnessed her punch a large dog in the forehead to get his attention

Surgical complications and infection

My cat had an infection from the surgery itself, was dehydrated and running a fever

Tail docking mutilation - 11 puppies

Cindy Burnett Mutilated all 11 tails of my AKC Rottweilers

Billing disputes and overcharging

Was $600 and refused to let me have my dog back until paid. No payment plan.

Overcharging/billing disputes(8 mentions)

Spent over 1k dollars for my cats ear infection here. Do not recommend and do not trust the owner or her employees

Rude/unprofessional staff(7 mentions)

The vet was incredibly rude to my family. They were charged way more than most clinics.

Poor pet outcomes/deaths(5 mentions)

One of them passed away in their care. I still don't understand what happened.

Communication issues(3 mentions)

Staff did not answer my questions. Long time before dog was returned.

Owner replies to 5% of reviewsprofessional tone42 repeat customers

At a Glance

Google rating
4.1/ 5
Review scoreInsufficient topic coverage
Amenities1 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.42

Pricing

Contact facility for pricing

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