Healing Hands Animal Hospital
423 US-117 S, Burgaw, NC 28425
Overview
Healing Hands Animal Hospital is a veterinary hospital in Burgaw, NC that has been serving animals since 1992. In addition to comprehensive medical services including emergency care, surgery, dentistry, and alternative therapies like acupuncture and laser therapy, they offer boarding and grooming services for pets. The facility is staffed by one doctor and provides 24/7 emergency pager service for after-hours emergencies.
Amenities & Policies
Policies & Details
Safety & Emergency
What Reviews Say
134 reviews analyzedHealing Hands Animal Hospital generates strongly polarized reactions - approximately 70% of reviews are 5-star praising Dr. Cynthia Burnett as knowledgeable, compassionate, and excellent with both traditional and exotic pets. However, serious red flags emerge from negative reviews including alleged intoxication, a dog death during boarding, accusations of overcharging, and poor surgical outcomes. The clinic excels in emergency care and exotic animal treatment, but concerning patterns around billing disputes and staff professionalism issues appear across multiple 1-star reviews. Owner responds professionally to some reviews but overall response rate is low.
People love
Staff shoutouts
Worth noting
Alleged intoxication of veterinarian during practice
“Veterinarian was rude and reeked of alcohol, belittled her staff”
Dog death during boarding - suspected gastric torsion
“I took my two dogs for boarding, both in a healthy condition and one of them passed away in their care”
Alleged animal cruelty - punching dog
“I witnessed her punch a large dog in the forehead to get his attention”
Surgical complications and infection
“My cat had an infection from the surgery itself, was dehydrated and running a fever”
Tail docking mutilation - 11 puppies
“Cindy Burnett Mutilated all 11 tails of my AKC Rottweilers”
Billing disputes and overcharging
“Was $600 and refused to let me have my dog back until paid. No payment plan.”
Overcharging/billing disputes(8 mentions)
“Spent over 1k dollars for my cats ear infection here. Do not recommend and do not trust the owner or her employees”
Rude/unprofessional staff(7 mentions)
“The vet was incredibly rude to my family. They were charged way more than most clinics.”
Poor pet outcomes/deaths(5 mentions)
“One of them passed away in their care. I still don't understand what happened.”
Communication issues(3 mentions)
“Staff did not answer my questions. Long time before dog was returned.”
At a Glance
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