Heart of the Mountain Pet Resort

Repeated allegations of rude or disrespectful staff interactions

“Steve the worker. Steve treats humans with such disrespect and hatefulness which made me concerned how he was going to treat my dog.”

Reported disrespectful communication about pickup policies

“He was rude and assumed he knew what I was asking before I even stated my question.”

Reported failure to provide supplied enrichment items

“I left toys and treats for my dog but nothing was ever given.”

Reported reservation confirmation or notification failure

“When I arrived I was told they were booked solid!”

Reported dog fear or distress at pickup

“My dog was very scared when I picked him up.”

Staff communication and rudeness(3 mentions)

“Steve treats humans with such disrespect and hatefulness which made me concerned how he was going to treat my dog.”

Communication and callback issues(2 mentions)

“Didn't return my phone call.”

Reported failure to provide owner-supplied toys or treats(2 mentions)

“I left toys and treats for my dog but nothing was ever given.”

Pickup timing and billing dispute(2 mentions)

“Tried charging me a extra day after telling me I could pick up my dog the following day at no charge due to them being closed, and my flight time in PHX.”

Reservation or booking failure

“When I arrived I was told they were booked solid!”