Heartwood Doggie Daycare
6660 Heartwood Pl, Swanton, OH 43558
Overview
Heartwood Doggie Daycare is a dog boarding, daycare, and grooming facility located in Swanton, Ohio. They offer half-day and full-day daycare ($14-$20), overnight boarding ($30/night), and allow dogs to bring comfort items from home. They administer medications at no extra charge and have a contact form on their website for inquiries.
Amenities & Policies
Policies & Details
Hours & Billing
Care & Play
What Reviews Say
57 reviews analyzedHeartwood Doggie Daycare enjoys overwhelmingly positive reviews (54 of 57 are 5-star) with staff (Jeff, Wilma, Ty) frequently praised for genuine love of dogs, excellent communication via pictures/videos, and treating pets like family. However, there are serious red flags: two reviews describe a dog being killed in an attack due to unsupervised dogs, and another highlights concerning vaccination policy changes and potential cleaning/screening issues. The facility scores highly on dog happiness, staff friendliness, and facility quality, but safety concerns (2.0 score) significantly impact the overall assessment despite being contradicted by many positive experiences.
People love
Staff shoutouts
Worth noting
Dog killed in attack while in facility's care - staff left dogs unattended together
“Unfortunately staff left all of the dogs unattended together and a family dog was attacked and killed while in their care.”
Facility no longer requires vaccinations despite website stating they are required
“Her response is that they NO LONGER REQUIRE ANY VACCINES because they 'can get sick anyway.' This is so incredibly irresponsible and distressing to hear.”
Potential liability waiver for dogs getting out
“Read The Whole Application To See What They Don't Want To Be Liable For...Including If Your Dog Gets Out Under There Watch...They Are Not Liable”
Vaccination policy concerns and lack of transparency(2 mentions)
“They NO LONGER REQUIRE ANY VACCINES because they 'can get sick anyway.' The website still says vaccines are required.”
Sick dogs / cleaning and screening issues
“the vet and I felt that cleaning and screening for sick dogs might be lacking”
At a Glance
Pricing
Boarding
$30/night
Daycare
$14–$20/day
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