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Heavenly House Sitting & Pet Care

Name: Heavenly House Sitting & Pet Care
Address: 559 Stonegate Way NW, Airdrie, AB T4B 3C9, Airdrie, AB, T4B 3C9, CA
Telephone: +1 403-369-2510
Rating: 4.7

559 Stonegate Way NW, Airdrie, AB T4B 3C9

4.7

46 Google reviews

Cage-freeStaff overnightMedication adminGroomingOvernight potty breaks

Overview

Heavenly House Sitting & Pet Care is a home-based pet boarding and doggie daycare facility in Airdrie, Alberta operated by Tanis Martin since 2008. They offer boarding in the caretaker's home, doggie daycare at $35/day, pet drop-in visits, in-home pet sitting, and pet taxi services. The facility is RCMP certified, insured, and requires current vaccinations including Rabies, DHPP, and Bordatella.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, Distemper, Parvovirus, Parainfluenza, Hepatitis, Bordatella

Policies & Details

Hours & Billing

Drop-off hours:6am-9pm

Pick-up hours:6am-9pm

Checkout time:11am

Billing method:Per night

Cancellation & Deposits

Cancellation notice:7 days notice

Cancellation penalty:Deposit will be forfeited if Contract is cancelled within 7 days of the start date. No refunds once Contract has begun.

Deposit required — 50% of booking

Care & Play

Group play

Daily updates

Comfort items allowed

Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Preferred but not required

Safety & Emergency

Emergency vet protocol:Nearby clinic

Emergency vet cost:Owner

Extras

Owner operated

What Reviews Say

46 reviews analyzed

The facility is highly praised by a loyal base of long-term clients who value Tanis's personal touch, frequent video updates, and willingness to provide 'pet taxi' services to vets and groomers. However, there are polarizing 'red flag' reviews alleging neglect regarding overnight stays and dogs being left in a vehicle, which the owner contests aggressively. Overall, the sentiment is overwhelmingly positive from pet owners, though the owner's defensive response style to criticism is a notable theme.

Staff

5.0

Drop-off / pickup

5.0

Dog happiness

4.9

Communication

4.8

Value

4.8

Facility

4.5

Safety

3.5

People love

Frequent Updates(12)Above and Beyond Service(8)Special Needs/Senior Care(6)

Staff shoutouts

Tanis(41 mentions)MistySandra

Worth noting

Allegations of leaving dogs in a vehicle during extreme temperatures

“left many poor dogs panting in the back of your truck box with a canopy closed in the hot summer heat”

Allegations of failing to perform overnight 'live-in' duties as contracted

“You NEVER even stayed and I know this because our cameras showed you leaving at 7:30 pm and not returning until 8:45 am”

Professionalism in conflict(2 mentions)

“My review has been edited as I was threatened by the owner”

House checking/Mail services

“She did not pick up our mail, there was no evidence she had been inside our house”

Owner replies to 65% of reviewsdefensive tone15 repeat customers

Top Rated

4.7 stars from 46+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 46 reviews.

At a Glance

Google rating

4.7/ 5

Review scoreInsufficient topic coverage

Amenities5 of 14

Reviews46

Repeat customersNumber of reviews that mention returning or being a regular customer.15

Pricing

Boarding

$35–$40/night

Daycare

$35/day

Contact

Visit Website +1 403-369-2510 559 Stonegate Way NW, Airdrie, AB T4B 3C9

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