Heavenly Pet Resort

Services paid for but not delivered - dog left alone in small room for 2 weeks, no Yappy Hour, no private play time, no treats provided despite being paid for

“They didn't respond to our emails to check on him, and didn't respond to any posts on social media. They hadn't charged me for any of the requested services because they didn't do ANY of them. They basically left my dog in a small room by himself the entire time he was there. He was traumatized by the time we got back.”

Dog returned severely underweight and dehydrated - possible starvation/neglect

“They starved my dog and if that wasn't horrible enough they did not even care to give her water. My dogs ribs, hips and spine bones are to prominent to be considered 'Great Dane healthy.'”

Dog picked up with untreated injury - ear mites and deep gash requiring surgery

“After 5 days here, my dog picked up ear mites, and one of her paws had such a deep gash that she had to undergo surgery. When I picked her up, not only did no one tell me how she'd been, but HER INJURY WAS NOT MENTIONED.”

Dog returned with injuries from other dogs - lumps requiring surgery

“My dog still had bumps on her body from when they put her with other dogs and she got beat up. I know that I'm going to have to get surgery to remove them eventually.”

Dog returned soaked in urine, dirty kennel

“When I went to pick up my dogs they were soaked in urine and sticky from being in urine.”

Phone responsiveness/communication issues(5 mentions)

“Will not answer the phone! It's close to closing, but still open. This is ridiculous I called for 15 minutes and no answer”

Lack of photo updates during stay(4 mentions)

“I don't think Heavenly sends enough photos. Actually, they don't send you any photos, but they do post on Instagram.”

Inconsistent grooming quality(3 mentions)

“When he ran out my car at home he ran straight to his water and drank so much of it... I felt they didn't take time to check up on him and just left him in the cage outside with no water. And the hair cut was terrible.”

Pricing concerns/increases(3 mentions)

“The pricing seems to consistently go up with every new visit. I don't love that part.”