North York facilities
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Hello Pets Inc.

172 Sheppard Ave W, North York, ON M2N 1M8

4.7
134 Google reviewsGoogle Verified
Cage-freeStaff overnightOutdoor yardSmall dog areaMedication adminGroomingTrainingOvernight potty breaksOnline booking

Overview

Hello Pets Inc. is a comprehensive pet care facility in North York offering dog and cat grooming, daycare, boarding, and training services. They provide companion-style overnight boarding exclusively for daycare clients, ensuring dogs are never left alone, with separate areas for small and large dogs. The employee-owned business is located near a veterinary emergency hospital and offers a loyalty points program with online booking available.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Drop-off hours:8am-10pm
Pick-up hours:8am-10am
Checkout time:10am
Billing method:Per night

Care & Play

Group play
Comfort items allowed
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Senior dog accommodations
Owner operated

What Reviews Say

122 reviews analyzed

Hello Pets Inc. is highly regarded for its friendly staff and consistent photo/video updates that provide peace of mind to boarding and daycare clients. While grooming results are generally praised for being affordable and stylish, there are significant disputes regarding the shaving of matted or double-coated dogs. The facility appears to be a converted residential home, which leads to mixed reviews regarding its physical layout and occasional complaints about odor, though most regular clients view it as a 'second home' for their pets.

Staff
4.8
Dog happiness
4.7
Value
4.6
Communication
4.5
Drop-off / pickup
4.5
Cleanliness
4.2
Safety
4.0
Facility
3.8

People love

Photo/Video Updates(8)Cat Grooming(6)Affordability(5)

Staff shoutouts

Naman(5 mentions)Gunjana(4 mentions)Mamta(4 mentions)Afsana

Worth noting

Allegation of pet illness and lack of medical accountability

“they made my dog sick, and didn’t even refund 185 I paid for the horrendous service! ... They took cero responsibility for medical expenses.”

Shaving double-coated breeds (Golden Retriever/Sheepdog) against owner wishes

“I brought my golden retriever here for grooming and they shaved him. They cut him down to his undercoat... some patches were CUT TO THE SKIN.”

Over-shaving/Matted hair disputes(3 mentions)

“They shave my dog to cero hair... they were lazy to take the time to brush the hair so is easier to shave it.”

Facility odor/appearance(2 mentions)

“This place is a mess, it smells awful... the cramped and filthy entryway and lack of parking isn't crazy, but the service means all that just adds to the negatives.”

Owner replies to 95% of reviewsdefensive tone14 repeat customers

Top Rated

4.7 stars from 134+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 134 reviews.

At a Glance

Google rating
4.7/ 5
Review score
4.4/ 5
Amenities9 of 14
Reviews134
Repeat customersNumber of reviews that mention returning or being a regular customer.14

Pricing

Boarding

$45–$65/night

Daycare

$25–$45/day

Contact

Visit Website+1 866-533-3970Get directions to 172 Sheppard Ave W, North York, ON M2N 1M8

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