Heritage Pet

Dog returned with swollen/red eyes - possible allergic reaction or injury

“picked up my dog and he came back with both eyes swollen, red and agitated. almost like an allergic reaction or cuts”

Dog contracted kennel cough after boarding

“2 out of 3 of our dogs have been diagnosed with kennel cough within 24 hours of being home”

Dog shaved incorrectly/unauthorized cut

“he was shaved, which I never asked for. He is a GOLDEN DOODLE, not a poodle. Now he looks like a poodle”

Bleeding nail during grooming

“Luke came home with a bleeding nail”

Phone/communication issues - no one answers calls(8 mentions)

“No one ever answers the phone you have to call 100 times to get someone on the phone”

Pricing inconsistencies and high costs(6 mentions)

“They used to have adequate prices for boarding. Now there prices are through the roof”

Appointment scheduling errors(4 mentions)

“Made an appointment for our puppy's first haircut... they never actually booked it on their end”

Lack of updates during boarding(3 mentions)

“two days of his stay I received no updates, and when I called, they never answered the phone”