Hidden Valley Kennels
407 Tamarack, Nicholson, PA 18446
Overview
Hidden Valley Kennels is a family-owned and operated dog boarding and daycare facility in Nicholson, PA with over 30 years of experience and extensive veterinary background. The 35-acre facility offers climate-controlled accommodations, 24-hour care, and pickup/delivery services for dogs of all sizes.
Amenities & Policies
Policies & Details
Extras
What Reviews Say
46 reviews analyzedHidden Valley Kennels presents a highly polarized reputation. While the majority praise Mary and Don as knowledgeable, caring professionals who excel with difficult dogs and offer excellent value, a significant minority report severe customer service failures - primarily owner Don being dismissive and rude when potential customers inquire about pricing. The 2 negative reviews citing dog injuries (sores, swollen eye from filthy conditions) are serious red flags, though these appear to be isolated incidents. The owners' defensive response to negative reviews suggests they may not handle criticism well. Loyal customers value the personal attention and expertise, but prospective clients should be prepared for blunt communication.
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Worth noting
Dog injured at facility - eye swollen shut from filthy conditions
“I picked him up and his eye was swollen shut! The vet said the swollen eye was from filthy conditions!”
Dog developed sores during stay
“When we picked up the dog had sores. They claimed were from laying on the floor.”
Aggressive/unprofessional owner behavior over phone
“I will stop you right there go to the other place and we will end this conversation right now”
Owner rudeness over phone regarding pricing(5 mentions)
“I was inquiring about the cost. When I questioned the price and if there was a discount for two dogs sharing a run, he quickly cut me off and ended the call. So rude!”
Condescending/arrogant attitude(4 mentions)
“His condescending, harsh attitude, rude tone and arrogance made me quickly mark this place off the list.”
At a Glance
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