Highland Kennel LLC

Dog severely injured and suffering from infections from sitting in waste for 5 days - owner was rudely treated at pickup

“Woman was nasty and rude when picking up my dog who was severely injured and suffering from infections from sitting in dog waste for 5 days.”

Dog became sick after returning home, not fed, not bathed as promised, no communication about issues

“My pup did not eat nor want to get out the kennel. And she never called us telling us this. She never washed my pup and my dog became sick immediately after returning home.”

Billing transparency

“Billing is suspect as they don't provide an itemized invoice and 'extra' charges are not clearly defined.”

Communication gaps(2 mentions)

“We went through a day with no call backs so we assumed everything was okay.”

Unprofessional email correspondence

“First concern, was a conversation via email, a little unprofessional.”