Hillside Kennels
3746 NY-23, Oneonta, NY 13820
Overview
Hillside Kennels is a locally owned dog boarding, daycare, grooming, and training facility located on 5 scenic acres just outside Oneonta, NY, in operation since 1999. Under new ownership as of 2024, the facility is run by Kelley Miller, who holds a Bachelor's Degree in Canine Training & Management, offering personalized care with individual or family-run boarding options, daycare, professional grooming, and obedience/behavioral training services.
Amenities & Policies
Required vaccinations: Rabies, Bordetella, Distemper (DHPP)
Policies & Details
Hours & Billing
Care & Play
Safety & Emergency
Extras
What Reviews Say
54 reviews analyzedHillside Kennels enjoys overwhelmingly positive reviews (85% 5-star) with particular praise for friendly staff, affordable pricing, and quality facility design with individual runs. However, there are serious red flags including two high-severity incidents involving injuries (bloody paw pads, grooming burns) and a tragic case of an elderly dog declining health. Grooming quality is inconsistent, with some negative reviews about hair cutting. The owner responds professionally to about half of reviews, typically within days. Repeat customers are common, with many clients using the facility for years.
People love
Staff shoutouts
Worth noting
Elderly dog returned emaciated, matted, confused, died within 60 hours of pickup
“When we collected him, he was emaciated, his fur matted, confused, smelled and could barely walk... He died within 60 hours of picking him up.”
Dog returned with bloody paw pads from nail trimming, staff was defensive
“My older dog came back to me cowering and with bloody paw pads. His nails were trimmed so short it was insane. When i asked if they trimmed them, everybody got VERY defensive”
Grooming caused skin injury - hair cut too short burned dog's skin
“They cut the dogs hair so short that it burned her skin.”
Grooming quality issues - hair cut too short(3 mentions)
“His hair is cut so short it is ridiculous I would never recommend”
Cleanliness concerns - dogs returned dirty/smelling bad(2 mentions)
“Both smelling rancid. One dog bed had some vomit in it and the other was wet with urine.”
Senior/elderly pet care concerns(2 mentions)
“Groomer refused my shitzu poodle because she's 16 yrs old... there's no compassion here.”
At a Glance
Pricing
Boarding
$25–$25.8/night
Daycare
$18–$18.62/day
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