Hillside Pet Hotel & Boutique
17100 National Hwy SW, Eckhart Mines, MD 21528
Overview
Hillside Pet Hotel and Boutique is a pet boarding facility located in Eckhart, MD, affiliated with Hillside Animal Hospital. The facility offers boarding services for pets and grooming services (as indicated by Google subtypes). The website provides minimal information - only a welcome message, phone number (301-689-3748), and address. Additional details about pricing, policies, and services would require contacting the facility directly.
Amenities & Policies
What Reviews Say
36 reviews analyzedHillside Pet Hotel enjoys overwhelmingly positive reviews (26 five-star, 7 four-star) with particular praise for staff kindness, quality grooming, and reasonable pricing. However, 3 one-star reviews reveal significant concerns: a dog returning severely ill with weight loss and respiratory symptoms, confusing vaccine record policies causing frustration, and forced additional paid services. The single high-severity health incident and lack of owner responses to negative reviews are notable red flags that prospective customers should consider.
People love
Worth noting
Dog returned sick with significant weight loss, cough, runny nose, and sore throat after boarding
“My dog came back to me 4 pounds lighter, with a cough, runny nose, and hoarse with an obvious sore throat.”
Threatened to hold owner responsible if dog contracted kennel cough after being forced to groom despite vaccine record issues
“They said they'd groom the dog this one time and if she got kennel cough it was my fault and I'd be responsible if she gave it to other dogs.”
Vaccine record policy confusion and poor communication
“They said they needed a paper copy... They said they didn't accept it... I called the breeder and got the number of the vet that gave the vaccine. He confirmed it was valid and given.”
Forced additional paid services
“Made us get a Covid wash/spray last year when we boarded our dog. Said we could not board our dog without it. Forced us to pay for the wash/spray.”
Top Rated
4.5 stars from 36+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 36 reviews.
At a Glance
Pricing
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