Hilltop Kennels

Reported excessive heat and lack of air conditioning in kennels

“It’s hot! Dangerously hot! No air conditioning in any of the kennels.”

Reported outdoor-area hazards and possible escape/access risk

“The outdoor area is strewn with discarded fencing, construction products, boards, pipes, and easy access to a very high slanted roof”

Reported rude front-desk interaction

“I did not receive her name … she had an awfully rude attitude the entire time of booking”

Reported unclear charges and add-on pricing

“they do a poor job of disclosing charges.”

Reported mismatch between exercise expectations and actual care

“When I picked my dog up I found that they don't let your dog out of theit cage/run for the duration of their stay.”

Reported poor cleanliness or sanitation during stay

“My dog also smelled like she peed all over her self.”

Communication and staff interaction(3 mentions)

“I did not receive her name … she had an awfully rude attitude the entire time of booking”

Pricing and charge disclosure(3 mentions)

“they do a poor job of disclosing charges.”

Exercise, daycare, and boarding expectations(3 mentions)

“When I picked my dog up I found that they don't let your dog out of theit cage/run for the duration of their stay.”

Noise(2 mentions)

“The place is next to a set of three railroad tracks and the dogs never shut up, so it's very loud.”

Temperature and facility conditions(2 mentions)

“It’s hot! Dangerously hot! No air conditioning in any of the kennels.”