Hoffman Haus Pet Resort

Dogs forced to lay in feces, unable to go outside or play, tiny confinement space

“Our dogs were forced to lay in their feces for the entire stay, not able to go outside or play. Part of the time they force them to stay in a TINY inside area.”

Dog contracted kennel cough despite vaccination

“My dog stayed for 4 days and he contracted Kennel Cough even tho he is vaccinated.”

Aggressive/unprofessional staff behavior toward customers

“She accused me of encouraging bad behavior and told me how she'd been a trainer for years. Her tone was condescending, aggressive, rude and unhelpful.”

Deceptive pricing practices

“This place is falsely advertising about their weekend boarding rates... they wanted to charge me for two nights because it was after 12 PM.”

Occasional cleanliness issues(3 mentions)

“When our dogs were brought out to us at pickup, the pungent smell of urine hit us instantly.”

Some pricing concerns(4 mentions)

“A little on the pricy side, but totally worth it if you can swing it.”

Report card/communication inconsistencies(2 mentions)

“I still haven't been able to get one even after asking a few times and putting it on her profile notes.”