Holiday House Pet Resort & Training Center

Pet illness/injury after boarding requiring emergency vet care

“When we returned the owner of a Golden picked up his dog and was lectured about dog having diarrhea due to stress. We got the same lecture about our dog having terrible diarrhea.”

Dirty/unclean conditions reported

“She came home dirty, but never smelled like she had been lying in her feces for days. When I inspected further her furry paws had her feces embedded in them and that is what made her smell.”

Pet death during or after boarding

“We took him to the vet after we picked him up and learned that he lost 15 pounds during his stay at this Holiday House. Our beloved dog died a week later.”

Kennel cough/illness contracted at facility

“My dog stayed at the holiday house for 2 1/2 days and has been sick with kennel cough for the last 10 days.”

Large dogs developing sores from facility conditions

“They had to be vaccinated beforehand and do not allow outside bedding. Our dogs came out with sores on their elbows and bottoms from the cement runs they have at the 'resort.'”

Pricing and upselling practices(18 mentions)

“I was so excited to find Holiday House as we are new to the area. We left our Newfoundland there for a week... I never had her bathed at our dog boarding house where we lived before. She came home dirty.”

Communication gaps during stays(12 mentions)

“There was absolutely zero communication after dropping my dog off. When I arrived at my destination the day after, I called and emailed requesting for an update with photos, and they told me that would be an additional $9 charge/day.”

Inconsistent cleanliness at pickup(8 mentions)

“I picked them up at 12:45. I got them in the car and almost immediately I had to roll down the windows. The smell was incredibly bad. When I got them home, I had to bathe both dogs immediately.”

Staff knowledge/information accuracy(6 mentions)

“All staff are ill-informed on services, packages and not able to provide details about our dogs visit/stay when I call to inquire and when I come to pick up and drop off.”