Thornhill facilities
🐕

Holiday Pet Care

8234 Yonge St, Thornhill, ON L4J 1W6

4.4
116 Google reviews
Cage-freeStaff overnightOutdoor yardSmall dog areaAccepts puppiesMedication adminGroomingTrainingClimate controlledOvernight potty breaksOnline booking

Overview

Holiday Pet Care is a cage-free boarding and daycare facility in Thornhill, Ontario operating since 1998. They offer 24/7 staff supervision, separate play areas for different energy levels, medical-grade air filtration, and accommodate special needs including medication administration and raw diets. Owner Cheryl Orletsky has over 20 years of experience and offers professional training workshops through DogGuru.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP, Bordetella

Policies & Details

Hours & Billing

Checkout time:2pm
Late pick-up fee:$40
Billing method:Per night

Cancellation & Deposits

Holiday surcharge — $22/night

Care & Play

Group play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food
Raw diet accommodated

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount — 20% discount when more than one dog from same address attends
Senior dog accommodations
Owner operated

What Reviews Say

116 reviews analyzed

The facility is highly praised for its cage-free environment and the genuine affection staff show toward the dogs, with many owners reporting their pets are eager to enter the building. However, there are significant polarized experiences regarding safety; while most enjoy a worry-free stay, a small number of reviews detail severe injuries and illnesses. The owner is very active in responses but tends to be defensive or litigious when addressing negative feedback, often citing 'inherent risks' of cage-free boarding to deflect liability for vet bills.

Dog happiness
4.9
Staff
4.8
Communication
4.5
Facility
4.2
Drop-off / pickup
4.0
Value
3.8
Cleanliness
3.5
Safety
3.2

People love

Cage-free environment(15)Report cards and updates(12)Dog excitement at drop-off(14)

Staff shoutouts

Cheryl(11 mentions)Leah(2 mentions)Orley(2 mentions)Sol

Worth noting

Severe physical injuries from dog-on-dog attacks

“He lunged and tore open our dog's side and crushed his nose and jaw breaking the jaw.”

Post-visit illness (vomiting/diarrhea/infections)

“Most recent visit... had my dog in the emergency room with blood in her stool and vomit.”

Medical bills and liability(4 mentions)

“The owners of Holiday Pet Care refused to pay any of the medical bills they caused.”

Late fees/Pricing(3 mentions)

“Charged me the full $40 for being half hour late... $400 just for one night.”

Grooming quality(2 mentions)

“Gave my dog clipper burn (rash from the razor) on his pee area.”

Owner replies to 85% of reviewsdefensive tone18 repeat customers

At a Glance

Google rating
4.4/ 5
Review score
4.1/ 5
Amenities11 of 14
Reviews116
Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Boarding

$85–$109/night

Daycare

$42–$59/day

Contact

Visit Website+1 416-561-7387Get directions to 8234 Yonge St, Thornhill, ON L4J 1W6

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing

Other Facilities in Thornhill

🐕

Doggy House

Thornhill, ON

4.5· 71 reviews
Cage-freeStaff overnightOutdoor yardMedication adminGrooming+3 more

From $65/night

View Details
🐕

Carrot Pet Resort & Spa(grooming and daycare)

Thornhill, ON

4.7· 43 reviews
Cage-freeAccepts puppiesGrooming

From $20/day

View Details
🐕

Dogs R The Best

Thornhill, ON

4.9· 22 reviews
Cage-freeStaff overnightOvernight potty breaks

Contact for pricing

View Details