Hollywood Pet Resort

Dogs returned smelling of urine and filth, beds ruined with urine smell

“They smelled to high heaven of urine and filth. My dog beds smelled like a urinal that hadn't been cleaned for several weeks.”

Missed all antibiotic doses for dog on medication

“They missed at least two doses of antibiotics for one of my dogs... I checked on the antibiotics and saw they had missed all doses.”

Staff unprepared and disorganized at pickup

“When I got there the staff was completely unprepared. The lady at the desk was speaking to me very fast that I couldn't understand her.”

Dangerous van driving by employee/owner on highway

“Saw their nasty van on i30 driving like an idiot. Using flashers to blind me while I'm in a semi truck. Terrible employee/owner flying down the highway like that”

Cleanliness and hygiene issues

“They smelled to high heaven of urine and filth. I was given their dog beds which smelled like a urinal that hadn't been cleaned for several weeks.”

Staff being rushed/busy and making excuses

“I asked why they were missed and again, in a rush, she said they were really busy.”

Poor communication at pickup

“The lady at the desk was speaking to me very fast that I couldn't understand her.”