Hope Veterinary Group

Prescription error - medication over-prescribed leading to near-death incident

“My dog was over prescribed a medication due to lack of correct information provided to owner by staff and my dog nearly died.”

Unauthorized prescription refill opened under dog's name

“Today I find out that my prescription service tells me a second account linked to my dog was opened and a prescription was reordered for the Hope Vet office on Jan 1, 2022 using my dogs name.”

Rude staff interaction and hanging up on customer

“She actually had the audacity to mention to me that unless my dog was hit by a car they wouldn't be able to see me and when I called her out on her rudeness she hung up on me.”

Front desk communication issues(4 mentions)

“The front desk staff was lacking in seeming like he was organized and was on top of everything.”

Appointment scheduling/availability delays(3 mentions)

“They were very understaffed and take on more pets than they are able to actually provide care for. I was never able to have my pup seen the week of for more urgent appointments.”

Grooming service quality(2 mentions)

“They have a terrible grooming service and do not know how to cut Australian shepherd's hair!!!!”