Hound Dog Hotel, LLC

Reported injury during boarding and resulting veterinary expense

“This resulted in a $170 veterinary bill and blood all over the house for weeks.”

Reported serious illness allegedly linked to feeding during boarding

“The vet believes they fed him the incorrect amount or wrong type of food ... causing the pancreatitis.”

Reported illness after boarding

“she got sick with a fever and couldn't breath we took her to the vet the vet said it was a upper repository in infection”

Severe facility and confinement criticism

“After walking through and reviewing, I was stunned at the abhorrent little chain link cages the dogs are kept in.”

Severe grooming delay and poor grooming result

“they were just starting on her ... When I picked her up at 5 ... she looked AWFUL!!!!”

No response to a customer complaint

“received no response”

Dogs returned dirty or with feces on them(3 mentions)

“when we pick up are dog she had dog poop all over her back side on the side of her leg and face”

Poor communication and unanswered inquiries(3 mentions)

“they never respond and they have called and people don’t pick up often anymore”

Unfriendly customer service(2 mentions)

“The person upfront isn’t very nice during pickups and drop offs and and is not nice on the phones either.”

Reported illness or concerns about feeding and health(2 mentions)

“The vet believes they fed him the incorrect amount or wrong type of food”

Unclear or incomplete policies(2 mentions)

“No where on the website does it state that Bordetella has to be administered 8 days before the stay.”