Hound Dog Pet Hotel - West

Unresponsive phone communication

“Couldn't get a return phone call for over 24 hours. Not a reassuring sign for a business taking care of my dog. Called multiple times and left multiple messages.”

Restricted facility access and visit experience

“Did not allow us to see where our dogs were kept, or allow any time at all to say goodbye for an extended visit.”

Perceived understaffing and poor service

“Understaffed, unhelpful, unpleasant.”

Dismissive status communication

“When we called to see how they were doing, were told "As school principals say, 'No news is good news.'"”

Limited communication or updates(3 mentions)

“I was hoping to get a brief update when I pick up but no big deal!”

Insufficient first-time customer guidance(2 mentions)

“I was hoping to be a little more informed by them and have a little more friendly customer service since it was my first time and I had so many questions/nerves about how the day would go that the site didn't answer.”

Delayed response to calls

“Couldn't get a return phone call for over 24 hours. Not a reassuring sign for a business taking care of my dog.”

Staffing and service experience

“Understaffed, unhelpful, unpleasant.”