Hounds Lounge Pet Resort and Spa - North Little Rock

Reported injury requiring veterinary attention

“I discovered a deep laceration on the bottom of his paw that required veterinary attention.”

Alleged bite and failure to separate dogs

“Being that there was a bite and the staff did not separate the dogs is concerning for any pet parent with dogs.”

Unauthorized grooming decision

“The groomer took it into their own hands to shave him without consulting us first!”

Unclear incident reporting at pickup

“No one on staff could tell me what happened or when the injury occurred.”

Communication breakdown regarding grooming appointment

“they NEVER called us, and we had to call 3 times before we got a hold of someone”

Complaint about handling customer concerns

“treat people with respect when they have issues with your services. do better”

Safety incidents and unclear injury communication(2 mentions)

“No one on staff could tell me what happened or when the injury occurred.”

Failure to communicate appointment or service changes(2 mentions)

“they NEVER called us, and we had to call 3 times before we got a hold of someone”

Grooming performed without the requested authorization(2 mentions)

“The groomer took it into their own hands to shave him without consulting us first!”

Perceived pricing concerns(2 mentions)

“A little pricey when youre washing your own dog”

Restriction on unaltered dogs

“I was told since he is over 1 and not fixed he isn't able to even come there.”

Inconsistent experience across visits

“Second time was just ok.”