Hounds Town Central Bucks

Dogs smelling like urine after pickup

“When they were there for daycare last week, I noticed they smelled like urine. I thought it was a fluke. I picked them up today and my once clean dogs smelled like urine again.”

Poor communication during daycare stay

“I called to see how things were going twice that day, left a voicemail, no answer, no call back.”

Dogs separated without owner notification

“I was not notified until 645pm upon my arrival that there was an issue that was identified that morning.”

Rude staff interaction during pickup dispute

“She had every opportunity to de-escalate the situation, but instead said that I was lucky that she didn't turn me away... She started screaming at me on the phone.”

Excessive late fee charges

“20 minutes late, picking them up and they charge me $50 Which is an extra extraordinary amount of money.”

No outdoor play area(3 mentions)

“Just wish they had an outdoor space for the dogs to play too”

Indoor-only facility smell concerns(2 mentions)

“there is no outdoor area so the smell is really overwhelming & they don't get outdoor time”