Oak Ridge North facilities
🐕

Hounds Town - Houston - Woodlands

27327 Robinson Rd Ste 20, Oak Ridge North, TX 77385

4.7
53 Google reviews
Cage-freeStaff overnightSmall dog areaAccepts puppiesReactive breeds OKGroomingOnline booking

Overview

Hounds Town USA is a franchise dog daycare, boarding, and pet spa facility founded in 2000 by former NYPD canine handler Michael S. Gould. The Houston - The Woodlands location offers dog daycare, overnight boarding with luxury suites and townhomes, pet spa services, cat boarding, and pet taxi. They specialize in dog management with specialized playgroups based on size, temperament, and energy level, and have a policy of accepting all breeds including dogs that have been rejected elsewhere.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Care & Play

Group play
Daily updates — Free

Extras

What Reviews Say

53 reviews analyzed

Hounds Town Woodlands enjoys overwhelmingly positive reviews with 50 out of 53 reviews giving 5 stars. Customers consistently praise the staff's genuine love for dogs, the clean facility, and the obvious happiness dogs experience when attending. The owner maintains a 100% response rate with professional, personalized replies. Two notable concerns emerged: an allegation of improper tip handling (owner disputed and clarified policy) and a single complaint about feeding issues during boarding (owner offered compensation). The facility excels at dog socialization, offers fun events, and provides excellent value compared to competitors.

Dog happiness
4.9
Staff
4.9
Cleanliness
4.8
Facility
4.7
Communication
4.7
Value
4.6
Drop-off / pickup
4.6
Safety
4.5

People love

Staff kindness and genuine love for dogs(25)Dog happiness and excitement to attend(18)Clean facility(6)Great value and pricing(7)Fun events and social media updates(8)Safety and dog separation protocols(2)

Staff shoutouts

Kennedi(3 mentions)Kennedy(2 mentions)JackHaileySerenityLizJenna(2 mentions)Gillian

Worth noting

Alleged tip theft - reviewer claimed credit card tips don't go to employees

“I learned while paying that the employees do not receive their credit card tips. This is illegal and the business owner should be ashamed.”

Dog not fed as requested and came home with poop

“Our dog came home with poop on her. They asked us if we wanted our dogs fed, which we said yes, but then didnt feed them. They gave us several different stories on their care policies.”

Feeding/boarding care confusion

“They asked us if we wanted our dogs fed, which we said yes, but then didnt feed them. They gave us several different stories on their care policies.”

Owner replies to 100% of reviewsAvg response: 1dprofessional tone15 repeat customers

Top Rated

4.7 stars from 53+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 53 reviews.

At a Glance

Google rating
4.7/ 5
Review score
4.7/ 5
Amenities7 of 14
Reviews53
Repeat customersNumber of reviews that mention returning or being a regular customer.15

Pricing

Contact facility for pricing

Contact

Visit Website+1 936-279-3660Get directions to 27327 Robinson Rd Ste 20, Oak Ridge North, TX 77385

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing

Other Facilities in Oak Ridge North

🐕

Camp Bow Wow Near The Woodlands Area

Oak Ridge North, TX

4.7· 320 reviews
Live webcamOutdoor yardAccepts puppiesReactive breeds OKMedication admin+5 more

From $55/night

View Details
🐕

Snuggles and Hugs Active Dog Camp

Oak Ridge North, TX

5.0· 0 reviews
Outdoor yardPool / water playMedication adminOnline booking

Contact for pricing

View Details