Island Park facilities
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Hounds Town Island Park

hounds town

30a Alabama Ave, Island Park, NY 11558

4.6
171 Google reviews
Cage-freeStaff overnightSmall dog areaAccepts puppiesReactive breeds OKMedication adminGroomingOvernight potty breaksOnline booking

Overview

Hounds Town Island Park is a dog daycare and boarding facility offering interactive daycare, overnight boarding in luxury suites, and pet spa services. They specialize in pack-based playgroups sorted by size, temperament, and energy level, with a unique town-themed facility design. The facility accepts all breeds with no breed discrimination, requires temperament testing, and provides daily picture updates to owners.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Distemper, Bordetella

Policies & Details

Hours & Billing

Checkout time:12pm
Billing method:Per night

Care & Play

Group play
Daily updates β€” Free
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 6 months

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount β€” $10 off per night for additional dog same suite
Senior dog accommodations

What Reviews Say

167 reviews analyzed

Hounds Town Island Park is highly praised by a loyal base of repeat customers who appreciate the 'exhausted' state of their dogs after play and the staff's ability to remember dogs by name. However, the facility has several high-severity safety incidents reported, including a dog death and a dog being released to the wrong person. While most experiences are overwhelmingly positive, the owner's responses to criticism often lean toward defensive or dismissive, particularly regarding injuries sustained during group play.

Dog happiness
4.9
Drop-off / pickup
4.8
Staff
4.7
Value
4.6
Cleanliness
4.5
Facility
4.2
Communication
3.8
Safety
3.2

People love

Exhausted/Happy dogs(28)Staff recognition of dogs(12)Convenient hours(6)

Staff shoutouts

Lauren(14 mentions)Jimmy(7 mentions)Taylor(5 mentions)Abu

Worth noting

Dog death in care

β€œMy cousins dog died last Tuesday in their care. They left him outside and forgot about him.”

Handing dog to wrong person

β€œthey gave her to the wrong family - which they didn’t even realize until my husband came to pick up our dog 90 min later.”

Unreported injuries requiring surgery

β€œmultiple bite wounds, we brought her to the vet that night where she needed emergency surgery and drains put in her. Hounds Town did not alert us.”

Lack of cameras/webcams(3 mentions)

β€œJust wish they allowed webcam to see my dog when he’s there.”

Injuries during play(4 mentions)

β€œMy dog has come home hurt on numerous occasions. They’re clearly not watching the dogs.”

Banning dogs for behavior(2 mentions)

β€œI walked to the door and the employee at the door said unfortunately ur dog will no longer be with us.. because he jumps on staff.”

Owner replies to 85% of reviewsAvg response: 2ddefensive tone18 repeat customers

Top Rated

4.6 stars from 171+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 171 reviews.

At a Glance

Google rating
4.6/ 5
Review score
4.3/ 5
Amenities9 of 14
Reviews171
Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Boarding

$62–$82/night

Daycare

$27–$40/day

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