Hounds Town-Zephyrhills

Puppy/anxious dog handling - dogs dismissed within first hour

“Within ONE HOUR of dropping him off, we didn't receive a phone call, or even a conversation — just a cold, abrupt text message telling us to come pick him up because he was 'too anxious.'”

Grooming injury - dog left with torn ACL

“Our families dog went in for one of the simple grooming services, and left with a tear in his ACL… I believe a staff member was on their phone distracted and our dog fell from a much higher height.”

Unfulfilled services - bath/nails not done as promised

“They promised me that my dog would have a bath & their special spray to smell nice. They also said that they would trim her nails. Well NO BATH OR SPECIAL SPRAY OR NAILS TRIMMED”

Hygiene issues - dog coming home smelling of urine/chemicals

“Everyday she came home smelling horribly of urine and the chemicals they use to clean the floors. One day she even had a clump of poop on her head.”

Puppy handling/early dismissal(2 mentions)

“They had him for barely an hour. How can you claim you're trying to work with him when you didn't even give him time to settle in?”

Unfulfilled promised services

“They promised me that my dog would have a bath & their special spray... Well NO BATH OR SPECIAL SPRAY OR NAILS TRIMMED”

Cleanliness concerns

“Everyday she came home smelling horribly of urine and the chemicals they use to clean the floors.”