House of Woof

Physical injury/Dog bite during supervision

“Within less than two hours, my dog was bit on the muzzle and on the back leg, resulting in puncture wounds that should never have occurred in a properly supervised daycare environment.”

Use of restrictive equipment without owner consent

“I looked at the cameras and noticed they had a muzzle on my dog... I did not receive a call to inform me... or asking my permission.”

Communication regarding incidents(3 mentions)

“They told me of one of the injuries, the situation was minimized and brushed off... This lack of empathy is troubling.”

Pricing/Value(3 mentions)

“Yo ridiculous prices what a jjoke”

Grooming quality/thoroughness(2 mentions)

“I was not ready for my dog soaking wet just sitting in a tub with soap still on... I was charged full price for everything having nothing completed.”