Hudson K-9 Emporium

Dog injured while in care - required surgery and drain tubes. Owner did not return calls or emails.

“Our pup was injured while in their care and it is still unclear to us what happened but he required surgery and drain tubes immediately after picking him up.”

Dog became sick (soft tissue injury, UTI) - owner not notified, then client dropped for expressing concerns

“She recently was picked up and was very sick, after a hospital visit we were told she had soft tissue injury and a UTI. We were never contacted by them to let us know while she was there all day that anything seemed wrong.”

Client dropped after raising safety concerns - lack of transparency

“When we asked them and expressed concerns (for the first time after being a client for over 1.5 years), they sent an email saying there were dropping us as clients simply because we had expressed concerns.”

Overbooking/booking management issues

“We were called back later that day and were told they were overbooked...my daughter had to lose over $1k in travel and hotel”

Lack of communication about incidents(2 mentions)

“They have historically not been forthcoming about what happens while your dog is here”

Owner responsiveness to concerns(2 mentions)

“Hudsons K9 Emporium would not return our calls or emails”