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Hydrant Pet Hotel

Name: Hydrant Pet Hotel
Address: 776 W 17th St, Costa Mesa, CA 92627, Costa Mesa, CA, 92627, US
Telephone: +1 949-280-2200
Rating: 4.6

776 W 17th St, Costa Mesa, CA 92627

4.6

67 Google reviews

Outdoor yardPool / water playSmall dog areaGroomingOnline booking

Overview

Hydrant Pet Hotel is a luxury pet boarding and daycare facility in Costa Mesa, California offering dog daycare, dog boarding, cat boarding, and spa services. The facility features separate indoor/outdoor play areas for different dog sizes including small/shy/senior dogs, an interactive splash pad, and luxury private suites with orthopedic mattresses for boarding. They provide online booking and accommodate senior dogs.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Care & Play

Group play

Feeding policy:Owner provides food

Extras

Senior dog accommodations

What Reviews Say

67 reviews analyzed

Hydrant Pet Hotel is highly regarded for its exceptional cleanliness and a staff that goes above and beyond for pets with medical needs or separation anxiety. While the facility receives glowing praise for its grooming and boarding environment, there is significant polarization regarding their use of e-collars for behavior management. Additionally, customers should be aware of a very strict, non-refundable billing policy regarding early pickups and cancellations.

Dog happiness

5.0

Cleanliness

5.0

Facility

4.9

Staff

4.8

Communication

4.7

Drop-off / pickup

4.5

Safety

4.2

Value

4.0

People love

Exceptional Cleanliness(12)Care for Special Needs/Anxiety(6)Photo/Video Updates(4)

Staff shoutouts

Daisy(2 mentions)Stacey(2 mentions)Brooke(5 mentions)Megan(5 mentions)Hannah

Worth noting

Unauthorized use of shock collars

“all employees, that aren't even trained on how to use SHOCK COLLARS on your pets, use them WITHOUT YOUR CONCENT if the dog starts acting up.”

Strict cancellation/early pickup policies(2 mentions)

“they charged us for the WHOLE stay including 4 full days they weren't there... meaning they charged us $500 for an early pickup.”

Difficulty reaching staff by phone

“Customer service is not there most of the time nobody answers the phone”

Owner replies to 100% of reviewsprofessional tone14 repeat customers

Top Rated

4.6 stars from 67+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 67 reviews.

At a Glance

Google rating

4.6/ 5

Review score

4.6/ 5

Amenities5 of 14

Reviews67

Repeat customersNumber of reviews that mention returning or being a regular customer.14

Pricing

Contact facility for pricing

Contact

Visit Website +1 949-280-2200 776 W 17th St, Costa Mesa, CA 92627

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