Ideal Pet Grooming Daycare and Doggie Hotel

Negligent death of a dog during grooming (strangulation/broken neck in tub)

“my dog was killed by their negligence in leaving my dog unattended in a wet bathtub with a noose on its neck and she passed away.”

Negligent death of a dog during boarding (escaped transport)

“Our dog was being transported to their home without our written consent. Our precious family member was struck and killed by traffic.”

Chemical burns/eye injuries from shampoo

“chemicals from what the owner told us was a medicated shampoo got into his eyes... due to the poor judgment decision... he was at risk of going blind.”

Rough handling/Choke holds

“saw the groomer legit pick up the small dog from the leash around the neck as in a choke hold!!!!!!!!!”

Lack of fee transparency/Unexpected upcharges(5 mentions)

“I was charged for a “clean face” add on for the first time... not told about this change upfront, nor was it on the website.”

Long wait times/Poor scheduling(4 mentions)

“Left my puppy their since 11:30am... they said they bearly showered her, and now it’s 1:32pm.”

Clipper burns/Skin irritation(4 mentions)

“My dog was hurt by the clippers... he has been experiencing quite a bit of discomfort. He constantly scoots his butt.”