In My Paws

Dog injured or harmed during grooming (cuts, nicks, aggression)

“Today I took my two dogs... I could see without the one who cut my dog's hair forcing his paw until he made him scream in pain... they left my dog injured!!!”

Dog contracted kennel cough after boarding

“I boarded two dogs here for a few days and both got Kennel Cough/bronchitis.”

Dog mix-up / wrong dog given to customer

“When I went to pick up my dog, the dog they gave me, which looked similar to my dog, was not my dog.”

Dog died after staying at facility

“My dog died after staying in this facility.”

Rude and unprofessional staff / owner behavior

“Rude staff made homophobic comments and cancelled my boarding as I was trying to leave town.”

Upselling and bait-and-switch pricing

“This place is nothing but a money-hungry upsell machine. They nickel-and-dime you for everything.”

Dog left in crate for extended periods

“They kept her for 4 hours, so she was left in a crate until they were ready even though my appointment was at 10.”

Poor grooming results (bald spots, missed services, skin irritation)

“Before my husky went in, she had a full set of full hair, the day I picked her up. She has bald spots and it looks like they cut her hair.”

Front desk/rude receptionist

“Girl at the front is rude, but other than that service is great.”

Dog returned dehydrated, starving, with diarrhea

“Boarded my 2 dogs for 3 nights when picking them up they were so dehydrated would not stop drinking water smelled like urine have terrible diarrhea and was starving.”

Staff made homophobic comments / discriminatory behavior

“Rude staff made homophobic comments and cancelled my boarding as I was trying to leave town. She followed me to my car to argue more.”

Inconsistent and high pricing / unexpected upcharges(12 mentions)

“The prices are inconsistent always charging extra for things that should be included in the price already.”

Rude or unprofessional staff/owner behavior(12 mentions)

“The lady owner is very nasty, not a nice person.”

Poor grooming quality or mistakes (cuts, missed services, styling not as requested)(10 mentions)

“They did a terrible job to my dog.”

Dog returned injured or with health issues (kennel cough, dehydration)(8 mentions)

“I brought my dog here and they left my dog bald.”

Long wait times and poor communication during grooming(5 mentions)

“We had to wait for almost 5 hours just to have my dog dirty, his hair still no shape.”

Upselling unwanted services / bait and switch(6 mentions)

“The groomer did not add any additional fees, as our grooming prices are based on the condition of the breeds.”

Dog was not actually groomed or cleaned properly(5 mentions)

“My pooch was not clean.”

Customer service issues with front desk / scheduling(5 mentions)

“I had an appointment website and store front both said open when I got there with dogs for grooming appointment I was told they're closed I asked why no courtesy call I was told NOT HER PROBLEM.”