Indian Bridge Kennels & Suites, Inc.

Dog not fed and became dehydrated during boarding

“she was not treated well, she still had a full bag of food, so she was not fed. Also she was really dehydrated you could tell by her skin being really tight”

Flea infestation

“on a separate occasion in 2017 she was invested with fleas and they tried to spray flea spray on her before we picked her up”

Misinformation about post-surgery boarding causing last-minute cancellation

“Called to see if my dog could be boarded a few days after being spay. Was told it wouldn't be a problem... they couldn't take her”

Phone/communication accessibility(2 mentions)

“Only downfall I have never been able to reach anyone on the phone when I call during business hours, I always have to leave a message to get a call back.”

Staff training inconsistency

“The employee that made the appointment said updated shots didn't matter for grooming. They call us the day before the appointment to say rabies update was required”