Intermountain Pet Lodge

Injury to dog during boarding

“When I picked up my dog I was shown a sore on her tail which the tech said was from her tail hitting the kennel bars. He said they could not keep a bandage on her but it's ok. Had to take her to the doctor 4 days later as the bleeding would not stop.”

Kennel cough outbreak

“Horrible care for my 2 fur babies at the Lodge...after a 9 day stay and a $950.00 total charge...they both came home with Kennel Cough.”

Staff miscommunication about hours

“First time using the pet lodge. Sitting outside trying to pick up my dogs that are boarded here for the weekend, but they are closed. When I made the reservation over a month ago I was told they are open all day Sunday.”

Unsupervised dog area

“The smaller dog area was left unsupervised with all the dogs barking and it appeared they wanted attention.”

Unnecessary vaccinations given

“Hospital gave my puppy 2 more shots than what they told me she needed.”

Cameras not working(2 mentions)

“Cameras are not working and no response from management about estimated time of them working again when I reached out.”

Dogs returned in dirty condition(2 mentions)

“when we picked the dogs up there was poop all over both of their legs”

High cost / extra charges(3 mentions)

“Bear (shi-tzu) was there for 5 days and it was $400! That sure seems like a lot.”

Quality of service declining(2 mentions)

“However, I feel the quality of service is deteriorating.”

Unmet service requests (playtime, nail trims, lost items)(2 mentions)

“they did not do the personal play time or nail trims we requested”