Island Pet Lodge

Wrong dog almost given to customer - no ID verification, no questions asked about dog

“he tried twice to give me someone else's dog without once asking me anything about my dog. Seems pretty irresponsible to me, almost like anyone that walked in there and said they were here to pick up a dog could walk out with one.”

Dogs returned in unsanitary conditions (urine smell, dried feces)

“our flight was running late... put the dogs in the car, then there was a strong sense of urine on one of them and dried poop along the neck of my shepherd”

Potential neglect - dog extremely thirsty and dirty upon return

“as soon as we got home they both drank a whole bowl of water and gobbled their food down which we have never seen before”

Dogs returning with urine smell or dirty(3 mentions)

“they returned home with their entire face/body smelling strongly of urine”

Staff defensive/dismissive when issues raised(2 mentions)

“When addressed with staff, they denied any problems and seemed to misunderstand why that would be the case”

Facility appears exclusive/full

“Every time I go there it's always full. It appears to be a private facility for Grand Island residents”