It's A Dog's Life Boarding CNY
7418 Kirkville Rd, East Syracuse, NY 13057
Overview
It's a Dog's Life Boarding CNY is a homestyle dog boarding facility located near Minoa, NY that transitioned from dog daycare to boarding in 2021. They use the Gingr software platform for all customer registration, scheduling, agreements, and payments. New dogs must undergo a mandatory free meet and greet evaluation before boarding can be scheduled.
Amenities & Policies
What Reviews Say
44 reviews analyzedThis facility enjoys overwhelmingly positive reviews (34 of 44 are 5-star) with particular praise for Julie's exceptional care, the clean facility, and excellent communication via cams and report cards. However, there are 6 one-star reviews raising serious concerns about safety, rough handling of larger dogs, and alleged aggressive dog incidents. The owner responds professionally to all reviews, including defensive responses to negative reviews. The majority of customers are repeat visitors who highly recommend the facility, though the safety complaints (particularly regarding larger dogs and supervision) represent notable red flags that prospective customers should consider.
People love
Staff shoutouts
Worth noting
Rough handling/leash pulling causing dog to choke
“she pulled on his leash so hard he ended up choking/coughing/hacking really bad. It requires a LOT of strength to choke him as bad as she did. She was literally dragging my dog by the leash.”
Concerns about supervision during dog conflicts
“I can't imagine leaving my dog there, a fight starts, and she's not there to break it up.”
Alleged aggressive dogs not properly managed
“They allow aggressive dogs to act out toward the others. It's cruel and should NEVER happen.”
Staff on phone instead of supervising dogs
“I also don't feel comfortable with mgmt on their phone when they should be taking care of babies!”
Safety/supervision concerns(3 mentions)
“They allow aggressive dogs to act out toward the others.”
Rough handling of larger dogs
“she pulled on his leash so hard he ended up choking/coughing/hacking really bad”
At a Glance
Pricing
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