It's Pawfect
31143 Via Colinas STE 501, Westlake Village, CA 91362
Overview
It's Pawfect is a pet grooming facility in Westlake Village, CA operated by Jonelle Shmoldas since 2005. The business also offers boarding services at their ranch in Chatsworth where dogs can stay and receive playtime and affection. They provide both in-store and mobile grooming services for dogs and cats of all sizes, with pricing ranging from $55 for small dog bath and brush up to $135 for giant dog full haircut.
Amenities & Policies
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What Reviews Say
42 reviews analyzedIt's Pawfect is overwhelmingly praised for exceptional grooming quality, particularly with difficult breeds like poodles and doodles, and for their expertise handling reactive dogs. The staff demonstrates genuine care and professionalism, with multiple mentions of employees going above and beyond. A small number of negative reviews cite poor cuts and occasional rudeness, but these appear to be exceptions to the generally excellent service. The majority of customers are repeat clients who highly recommend the facility.
People love
Staff shoutouts
Worth noting
Dog shaved too short causing visible cuts on tummy
“He has little cuts on his tummy. Our own kids are scared to play with him.”
Poor quality cut not matching instructions
“We gave the groomer very specific instructions on how to groom him and a picture but he doesn't look like himself at all.”
Rude/unprofessional staff behavior
“Staff was extremely rude and unprofessional.”
Poor quality cuts/not following instructions(3 mentions)
“They completely shaved our beautiful Goldendoodle... He has little cuts on his tummy.”
Staff inflexibility/rudeness(2 mentions)
“Talk about inflexible, I will never use this groomer again.”
Pricing concerns(2 mentions)
“A little pricey, but great cuts and caring staff”
Top Rated
4.5 stars from 48+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 48 reviews.
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