Jet Pet Resort North Shore

Unattended overnight boarding

“there's no employee on site from 7pm until 7am the next day.”

Physical injuries during boarding

“found swollen parts under her arms, a long fresh red part around her neck... someone pulled her very hard.”

Cat boarding conditions

“I was shocked and disgusted at the space to board cats. It was literally a broom closet.”

Refund/Credit Policy Disputes(4 mentions)

“they are strict on policy and do not offer refunds or credits... even if I had been properly advised.”

Dehydration/Thirst upon pickup(3 mentions)

“She was incredibly thirsty when we returned, however, which made me nervous that she wasn't given enough water.”

Smell of urine (historical)(3 mentions)

“He smelled strongly of urine on both occasions when we picked him up.”