JoJo's K9 Club

Serious injury during boarding (broken leg/fracture) and lack of overnight monitoring.

“one of my dogs leg became pinned in their run... They do not have cameras or anyone who monitors the dogs at night so they have no idea how long she was trapped.”

Neglect of basic care (feeding/potty) during daycare stay.

“When I picked her up 7 hours later all of the food and the rawhide bone also came back uneaten... staff had no idea as to whether my dog had been fed or not.”

Grooming quality/pricing disputes(3 mentions)

“Paid $100 for my 2 pups to be shaved down for the summer. They didnt hardly cut their hair at all.”

Difficulty reaching staff via phone(2 mentions)

“When you call, you always get their voicemail and are never able to reach someone in the office.”

Rigid cancellation/scheduling policies(2 mentions)

“They do not have any flexibility to understand that people may fall sick... reception lady’s rude behavior was the worst.”