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JR Pet Services Waggin' Train, LLC

Name: JR Pet Services Waggin' Train, LLC
Address: 6856 Carrollton Pike, Galax, VA 24333, Galax, VA, 24333.0, US
Telephone: +1 276-237-0346
Rating: 4.8

6856 Carrollton Pike, Galax, VA 24333

4.8

95 Google reviews

GroomingTraining

Overview

JR Pet Services Waggin' Train, LLC is a BBB-accredited (A+ rating since 2019) full-service animal care business located in Galax, VA. They offer boarding, pet sitting, grooming, training, and hospice/palliative care services both on-site and in-home. The facility's website is a BBB business profile with minimal operational details.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

What Reviews Say

95 reviews analyzed

JR Pet Services Waggin' Train enjoys overwhelmingly positive reviews (89% five-star) with particular praise for staff friendliness, fair pricing, and genuine love for animals. The main concerns are occasional grooming inconsistencies and one report of facility odor. Most customers are repeat visitors who appreciate the excellent communication via photo updates and the staff's patience with nervous pets.

Dog happiness

4.8

Staff

4.8

Communication

4.7

Value

4.7

Drop-off / pickup

4.6

Cleanliness

4.5

Facility

4.3

Safety

4.0

People love

Staff genuinely loves pets(25)Excellent grooming results(20)Great communication/picture updates(12)Fair/reasonable pricing(10)Patient with nervous/difficult pets(8)Repeat customers/loyalty(15)

Staff shoutouts

Jen(28 mentions)Jennifer(12 mentions)Jenn(3 mentions)Sabrina

Worth noting

Facility odor/cleanliness concerns

“Place smells so bad I couldn't stay inside for 2 minutes”

Grooming injury - deep gouge from untrimmed nails

“An got a deep gouge on my arm from nails not being trimmed on the way home”

Inconsistent grooming results(2 mentions)

“Seems like she's a new customer every time she's groomed. Last time her tail wasn't even touched. This time her tail was almost bald it was so short.”

Dematting/shedding service not completed as requested

“She was supposed of had the D shedding done…..this is after….”

Top Rated

4.8 stars from 95+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 95 reviews.

At a Glance

Google rating

4.8/ 5

Review score

4.5/ 5

Amenities2 of 14

Reviews95

Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Contact facility for pricing

Contact

Visit Website +1 276-237-0346 6856 Carrollton Pike, Galax, VA 24333

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